Design Metrics Catalog

• Define functional requirements for the Metrics Catalog

• Define access roles and security requirements for the Metrics Catalog

 

Design Metrics That Matter 

• Identify/define operational goals and requirements

• Rationalize performance metrics in use 

• Design additional performance metrics for all levels of the organization

• Operationalize performance metrics

• Launch performance metrics

 

Build Metrics Governance

• Buid Performance Metrics Change Management procedures

• Buid Data Quality Assessment procedures

 

Build Metrics Catalog

Implement an off-the-shelf metadata catalog to Operations or the company specifications.

• Establish consistent and transparent processes for adding, retiring or changing performance metrics

• Define and generate Data Model and Configure Data Relationships

• Develop, Configure and Unit Test Portals

• Develop, Configure and Unit Test Tool interfaces

• Perform system integration and User Acceptance testing

• Deploy portals and tool interfaces

 

 

Build "Metrics that Matter"

Build and deploy operational metrics as the basis of performance metrics to support operational reporting and analytics. While there are dependence to be met, building blocks for "metrics that matter" include:

• Performance Management which revolves around:

  • Identifying, refining and monitoring core performance metrics or “measures that matter” in alignment with the progress towards the achievement of company's goals.

  • Providing a common language to communicate business results across an organization.

  • Providing both short and long-term targets to ensure a focus on continuous and breakthrough improvement.

 

• Key Performance Indicators (KPIs)

  • Provides metric system for estimating and evaluating the level of achievement of quality targets in order to drive actions and decisions.

  • Ensures that current and future-oriented measures align to key operational principles and goals.

  • Develops series of indicators which will be exact, precise, easy to interpret and sensitive to significant changes.

  • Creates indicators that identify the gap between performance and expectations with in-built mechanisms to ensure intervention and improvement.

 

• Sensors

  • Develop and maintain integrated and algorithm based combination of Performance Metrics that allow for automatic interventions to better manage operational workflows.